London Wu

<<Our Iceberg Is Melting>>, very EXCELLENT book! I have read it many times. Highly recommend!

In my opinion, what is the most useful to me is "The Eight Step Process of Successful Change":

Set the Stage
1. Create a Sense of Urgency
Help others see the need for the change and the importance of acting immediately.

2. Pull Together the Guiding Team
Make sure there is a powerful group guiding the change-one with leadership skills, credibility, communications ability, authority, analytical skills, and a sense of urgency.

Decide What to Do
3. Develop the Change Vision and Strategy.

Make it Happen
4. Communicate for Understanding and Buy In.
Make sure as many others as possible understand and accept the vision and the strategy.

5. Empower Others to Act
Remove as many barriers as possible so that those who want to make the vision a reality can do so.

6. Produce Short-Term Wins.
Create some visible, unambiguous successes as soon as possible.

7. Don’t Let Up.
Press harder and faster after the first successes. Be relentless with initiating change after change until the vision is a reality.

Make it Stick
8. Create a New Culture.
Hold on to the new ways of behaving, and make sure they succeed, until they become strong enough to replace old traditions.